ASB Team Leader

Job Introduction

Job Title:                ASB Team Leader

Salary:                   Circa £38,000

Contract:               Permanent  

Location:               Youggle House, WA3 7QH

Weekly Hours:      35

So…. What is this role exactly?

This is an exciting opportunity for a ASB Team Leader within our ASB Service covering one or two regions: North (Greater Manchester, Lancashire and Yorkshire) or South (Liverpool, Warrington and Staffordshire).

Each ASB Team Leader will manage a dedicated team of 7 ASB Officers responsible for the supervision of the anti-social behaviour (ASB) service ensuring that ASB incidents are dealt with in an efficient and effective manner in accordance with our policy and procedures, providing high quality advice and guidance.

What will my working week look like? 

You will live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses.

What will I be responsible for doing?

First and foremost, you will take a lead in delivering and developing the ASB service across YHG and working with your team to deliver a seamless ASB service that supports victims and perpetrators to change behaviours.

Line manage, direct and coordinate, monitor and supervise day to day activities of the ASB Legal Officers to ensure an efficient, effective and proactive service with an emphasis on delivering excellent service to our customers.

And what would make me stand out from the crowd?

To be a successful as ASB Team Leader, here at YHG, you will be a confident, dynamic, driven and supportive team leader with a background in ASB and civil legal proceeding.  You will find appropriate resolutions when handling conflict or difficult issues and provide excellent communication and customer service.

As well as the ability to discuss and negotiate with colleagues and partner agencies and resolve differences of opinion.

You will also have a prior knowledge of housing law, and processing Neighbourhood Management issues.

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £38,000 for a 35-hour week, and 25 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diary’s, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:   31^st January 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.

YHG2 – Roles E