Retirement Living Services Officer

Job Introduction

Job Title:                      Retirement Living Services Officer

Salary Banding:         £10,260-£11,780

Job Location:              Heyeswood

Contract Duration:  Permanent 

Hours (weekly):         21 hours (9am-5pm Monday, Wednesday & Friday)

Are you passionate about delivering a high-quality service to your customers?

Your Housing Group have a fabulous opportunity for a Retirement Living Scheme (RLS) Officer based at Heyeswood, Haydock, St Helens (WA11 0XQ).

As the RLS Officer, you’ll ensure customer excellence is achieved, Scheme performance is maximised, ensuring we meet the requirements of contracted services and service standards set by Supporting People, CQC (Care Quality Commission).

You’ll enjoy working with members of the public, particularly older people, whilst supporting your colleagues to ensure empty properties are swiftly re-let, promptly undertaking lettings and property allocations. 

As our RLS Officer, you’ll naturally excel working in a specialist, high performing team, achieving targets and working to deliver outstanding services and customer support.

It’s a given you’ll be self-motivated, enjoy working alone, interacting with Older People, whilst managing your workload with excellent attention to detail.  

As the scheme is staffed 24 hours a day, in partnership with HICA Care Team, you will be working 21 hours each week (9am-5pm) Monday, Wednesday & Friday.

If you have…..

• a good knowledge of housing legislation in relation to tenancy/housing management
• excellent communication skills, with the ability to develop good working relationships with customers, colleague and partners
• good administrative and organisational skills, with the ability to prioritise your busy workload
• excellent IT skills with a solid understanding of using Microsoft (eg word, Excel & ideally familiar with Orchard & Documotive but not essential),
• a flexible approach to working at other locations if needed

                                                                                          ………………we’d love to hear from you!

In addition to the above you will embrace the culture of continuous improvement to support Value for Money throughout the organisation and have a passion for doing things right first time.

Your Housing Group is a new generation of housing provider, working efficiently and effectively to build as many quality houses as possible, thereby playing its part in solving the national housing crisis. With over 28,000 homes across the North West, Yorkshire and the Midlands, the business has a large portfolio of retirement living developments and an innovative private rental offer in Nuvu.

This role is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006.  Therefore, a DBS BASIC check for a regulated activity is an essential requirement.

Prior to completing your application, please review the attached Role Profile to better understand the role and key responsibilities.                     

Closing date: 27 July 2020     

Should we receive a high number of applications, we may close this vacancy earlier than the date indicated above, therefore, you are encouraged to submit your application as soon as possible.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for tenants or anyone who resides in a Your Housing Group property.  It also operates the scheme for any applicants who declare they have a disability. Those applicants who meet the minimum requirements for the role as set out in the role profile will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified.