Customer Service Advisor

Job Introduction

Job Title: Customer Service Advisor

Salary: £19,200 pa

Job Location: Birchwood, Warrington

Contract Duration: Permanent

Hours: 35 per week – on a rota basis covering contact centre opening hours; 

Monday to Friday 08:00-22:00, Saturday & Sunday 09:00-17:00 and Bank Holidays 10:00-14:00

Are you looking for more than a ‘job’? Would you like an opportunity to develop a career?

Your Housing Group now has a small number of opportunities for proven Customer Service Advisors, in Birchwood. These opportunities are available due to growth, as we are increasing our customer service offering to further support our customers. These roles will be based in Birchwood and will support the work that is undertaken within the Contact Centre at Preston.

As a Customer Service Advisor, you will be working in a fast-paced customer focused environment providing information and supporting customers regarding the range of services offered by Your Housing Group.

Within a team of Customer Service Advisors, you will work to achieve first call resolution of customer queries, ensuring all incoming/outbound contacts are logged, any outstanding customer contacts are followed up, and ensure all information is up to date and cases are closed upon resolution. 

These roles offer a great way to gain an understanding and exposure to other areas of the business and once you have proven yourself and would like to move to another area of the business and support our customers in a different way, Your Housing Group can give you these opportunities. 

It’s a given in the Customer Service Advisor role, you will be flexible, resilient and a customer focused individual with the confidence to take ownership to ensure an excellent customer experience.   These are qualities that you will need for any role you move to within the Group.

At Your Housing Group, we offer our customers different ways to connect with us; from telephone through to social media, therefore, if you’re comfortable with multi-channel communications, then we would love to hear from you. Experience of Housing or Repairs & Maintenance would be highly beneficial but is not essential to apply for the role if you have a passion to deliver fantastic Customer service.

As well as a competitive salary, we also offer some great benefits including up to 25 days annual leave (increasing with length of service), and opportunity to buy further holidays (up to one week), a Cash Health Care Plan, Pension Scheme (matched up to 8%) and discounts (e.g. Gym membership and cinema tickets) – just to name a few!

As this role allows access to confidential tenancy information, we are unable to accept applications from existing tenants/residents or those who have an association with existing tenants/residents.

Prior to application, please review the attached Role Profile to better understand the role and key responsibilities. YHG1